Which unit examples are associated with the People category?

The choice that represents examples associated with the People category is correct because it directly identifies individuals who contribute to or interact within the organizational framework. In this context, "Agents" signifies specific personnel or roles that are crucial to customer interactions and the overall service delivery experience.

Focusing on individuals—agents, in this case—highlights the importance of understanding how the behavior and performance of people affect customer satisfaction and help to drive improvements. Within the Medallia framework, the People category is centered around understanding various roles, their performance, engagement, and the overall impact they have on customer experiences and organizational success.

The other options do not fit within the People category as they represent different aspects of organizational structure: "Accounts" refers to companies or clients, "Locations" pertains to physical places where business activities occur, and "Product" relates to the items being sold, none of which are directly linked to individuals or roles within the organization.