Which report should a hotel manager use to see the percentage of guests indicating they attended a continental breakfast?

Prepare for the Medallia Product Exam. Use flashcards and multiple choice questions, with hints and explanations for each. Get exam-ready!

The hotel manager should utilize Profiler Reports to assess the percentage of guests who indicate they attended a continental breakfast. Profiler Reports are designed to provide insights into specific guest demographics and behaviors, making them an ideal tool for understanding attendance at particular events or amenities, such as the continental breakfast. By analyzing these reports, the manager can gauge guest engagement levels with the breakfast offering, which can be beneficial for improving guest services or food management strategies.

Responses Reports typically focus on individual feedback and responses to specific questions but may not aggregate data on attendance metrics. Invitation Reports are generally related to tracking sent invitations for events and might not reflect participation levels. Satisfaction Reports focus on overall guest satisfaction levels rather than attendance at specific services or events. Thus, for gaining the required insights into breakfast attendance, Profiler Reports are the most appropriate choice.

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