Which report is best for viewing a customer's entire survey response concerned with low LTR score?

The Responses Reports are particularly suited for viewing a customer's complete survey response, especially when dealing with specific concerns such as a low LTR (Likelihood to Recommend) score. This type of report provides a detailed breakdown of individual responses, allowing users to analyze not just the scores but also the open-ended comments and feedback associated with each survey response.

In the context of addressing a low LTR score, understanding the full context of a customer’s feedback is essential. Responses Reports encompass all the data from a single respondent or a specific survey completion, making it possible to gain insights into the reasons behind the low score. This granularity enables organizations to pinpoint issues and develop strategies for improvement based on customer sentiment.

The other report types serve different purposes. Satisfaction Reports focus more on overall satisfaction metrics rather than individual responses. Invitation Reports track survey invitations and responses but do not provide a rounded view of individual responses. Profiler Reports are used for segmenting customers and understanding demographic or historical context rather than analyzing specific feedback. Thus, when the goal is to dissect a low LTR score, the Responses Reports are the most effective tool.