When a survey taker chooses the 'Other' option, which must also occur?

Prepare for the Medallia Product Exam. Use flashcards and multiple choice questions, with hints and explanations for each. Get exam-ready!

When a survey taker selects the 'Other' option, it indicates that their response does not fit into the predefined categories presented in the survey. To ensure valuable insights are captured, it is essential to prompt the respondent for more information. This is often done by requiring the respondent to provide additional details through another Q-Field specifically designed to collect this information. This allows the survey designers to gather richer and more precise data, enhancing the overall quality and comprehensiveness of the survey results.

In contrast, the other options do not align with the best practices for effective survey design. No additional action may lead to incomplete data collection, while automatic updates to existing fields would not capture the unique input intended by selecting 'Other.' Eliminating another response option could confuse respondents and hinder their ability to express their views accurately. Therefore, requiring further details through another Q-Field ensures that meaningful responses are recorded and facilitates a better understanding of diverse perspectives.

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