When a completed survey is returned to express, where does it first go?

Prepare for the Medallia Product Exam. Use flashcards and multiple choice questions, with hints and explanations for each. Get exam-ready!

When a completed survey is returned to the Express platform, it first enters the "Completion pending" status. This status acts as an initial holding area for the survey responses before they undergo any further processing. It allows for the system to ensure that all necessary validations and checks are performed before the data is finalized. During this phase, the system can verify that the responses are complete and conform to any defined criteria or requirements.

Once the survey responses are confirmed in the "Completion pending" stage, they can then move on to subsequent stages, such as data processing. This structured flow helps in maintaining data integrity and ensuring that only valid and complete surveys are processed further. Therefore, "Completion pending" serves a crucial role in the workflow by acting as the gateway for responses before they reach the final review or feedback queue.

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