What role do segments play in data access within Medallia?

Segments play a crucial role in allowing detailed customization based on user needs within Medallia. By using segments, users can tailor their experience and drill down into specific subsets of data that are most relevant to them. This capability enhances the ability to analyze feedback and data from various perspectives, thus offering deeper insights aligned with organizational goals and individual user requirements.

Through the use of segments, different groups within an organization can be presented with data that is specifically curated to their function, interest, or responsibility. This flexibility in customization ensures that users are empowered to make informed decisions based on the most pertinent information available, aligning the insights directly with their roles and needs in the business.