What is the maximum delay for end users to follow up on alerts?

Prepare for the Medallia Product Exam. Use flashcards and multiple choice questions, with hints and explanations for each. Get exam-ready!

The maximum delay for end users to follow up on alerts is established at 7 days. This timeframe is generally deemed to be appropriate for ensuring that users can respond to alerts promptly while allowing for some flexibility in their schedules. A 7-day window strikes a balance between being prompt enough to address issues or opportunities that arise from the alerts and providing sufficient time for users to manage their responsibilities.

This timeframe supports the effectiveness of alert systems in maintaining engagement and ensuring that issues do not become stale or overlooked due to prolonged delays. When alerts are not followed up within this deadline, it may lead to missed opportunities for insights or necessary actions, which can hinder the overall effectiveness of the process. Therefore, the choice of 7 days reflects a consensus on the optimal duration for effective follow-up without compromising the timeliness of the response.

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