What is the benefit of deactivating a unit instead of deleting it?

Prepare for the Medallia Product Exam. Use flashcards and multiple choice questions, with hints and explanations for each. Get exam-ready!

Deactivating a unit rather than deleting it allows the data associated with that unit to remain intact and accessible for historical purposes. When a unit is deactivated, it does not remove any historical data from the system; instead, it simply makes the unit inactive. This means that any aggregate scores that have been calculated historically will remain unchanged, preserving the integrity of the data over time. This approach is particularly useful for maintaining analytical continuity and ensuring that reporting remains accurate, reflecting all historical performance data even if the unit is no longer actively being used. In contrast, deactivating rather than deleting supports organizational transparency and accountability, as past activities and metrics can still be analyzed and reviewed.

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