What is an example of a Unit Group?

A Unit Group is a way to categorize or organize data within Medallia to help streamline the analysis and application of feedback. For instance, "Account: Company Tier" serves as a specific categorization where the unit group is focused on accounts linked to company tiers such as small, medium, or large businesses. This classification allows organizations to analyze customer feedback and operational metrics based on their tier, which can differ in needs, preferences, and behaviors.

The hierarchical structure represented by "Account: Company Tier" is crucial in helping to identify trends and insights that are specific to different segments, fostering targeted strategies for enhancing customer experiences. This is a distinctive attribute of unit groups, as they help in defining relationships and applying insights to specific organizational needs.

In contrast, the other options, while they represent categories, do not specifically illustrate a unit group in the same structured manner. "Website: Billing Portals," for instance, focuses on web-related structures rather than a clear hierarchical relationship based on segmentation. "People: Agents" might suggest individuals but lacks the organizational categorization represented in unit groups. Lastly, "Product: Hardware" is broad and does not imply a defined grouping as seen in the account and company tier example.