What happens if a survey triggers an alert condition?

When a survey triggers an alert condition, it is flagged for servicing. This means that the system identifies the response as significant enough to warrant attention. Flagging helps ensure that any critical feedback or issues are addressed promptly, enabling organizations to take necessary actions based on the insights gathered from the survey data. This is an important feature within the Medallia platform as it helps to prioritize responses that may indicate customer dissatisfaction or other urgent matters that require follow-up. Flagging for servicing ensures that these responses are not overlooked and can be effectively managed to improve customer experience and address potential problems.