If a response form report is assigned to multiple roles, can a module appear for just one role?

The correct answer is that it is possible for a module to appear for just one role, even when a response form report is assigned to multiple roles. In Medallia, roles can have different permissions and visibility settings, allowing for flexible configuration based on the needs of different users. This means that certain modules can be tailored to show up for specific roles while being hidden from others.

This capability is particularly useful in organizations where different roles may require access to varied information based on their specific functions or responsibilities. For example, a management role might need to see a certain module for strategic insights, while a support role might not need that information and can be provided with tools relevant to improving customer interaction or operational performance.

In instances where reports are shared across multiple roles, the system allows for a nuanced approach to user experience and data access, thereby allowing customization of the information each role sees. This helps in maintaining clarity and preventing information overload for users who do not require access to all modules.