If a hotel moves from the West to Northwest region with OHF OFF, what happens to historic data?

Prepare for the Medallia Product Exam. Use flashcards and multiple choice questions, with hints and explanations for each. Get exam-ready!

When a hotel moves from one region to another, such as from the West to the Northwest region, and the Out of Hotel Feedback (OHF) setting is off, the historic data is associated with the new region. Therefore, all historical performance, customer feedback, and other data from the West region become tied to the Northwest region. This is important for maintaining continuity and providing valuable insights based on past performance in a new context.

The rationale behind this process is that historical data serves not only for internal analysis but also for benchmarking purposes in the new region. It allows the hotel to continue leveraging its past information to understand trends, customer preferences, and operational performance while adapting to the new environment. This practice enhances reporting capabilities and helps in strategic decision-making moving forward.

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