An alert condition specifies...

An alert condition defines the specific circumstances or criteria under which alerts should be triggered for surveys. This involves identifying particular situations that necessitate immediate attention or action, such as a significant drop in customer satisfaction scores or the emergence of a specific negative feedback pattern. By establishing these conditions, Medallia enables organizations to promptly address potential issues and take necessary measures to enhance customer experience.

Although options such as generating alerts, determining severity, or prioritizing surveys are related concepts, they do not explicitly capture the fundamental role of an alert condition, which is to define the specific situations triggering the alerts for surveys. This focus on when alerts should be flagged ensures that users are made aware of the most relevant insights for timely decision-making.